There are some US executives who consider that Brazil, and Latin America in general, is a dangerous place to do business. IT Decisions recommends an evening stroll east of the Capitol in Washington DC to recalibrate what these executives might consider dangerous.
But when considering danger in IT outsourcing, what could go really wrong when you are working with an offshore IT partner? The government collapses and the military takes over? The Internet is cut to the entire nation for several days? Mobile telecommunications down or severely disrupted?
How about all of those, plus civil disruption added to the mix.
Amgad Kaldas is an Egyptian CEO who not only coped with the recent crisis in his country, but his company carried on delivering code to clients by using a dial-up connection to an ISP outside the country.
Amgad’s company, Arkdev, has been inundated with praise from customers who had feared the worst, yet found that when the crisis struck Cairo, the Arkdev team continued to deliver using any possible method. Amgad explained to IT Decisions that he believes the experience has brought his firm much closer to all his existing clients.
It looks like a great outcome for Arkdev. Existing clients are closer and new clients will be impressed by the way Arkdev handled the crisis – surely nothing as serious as that could ever come their way again?
Amgad’s experience does emphasise some of the issues raised by IT Decisions recently in our Nasscom special focus on political risk. A happy ending for some, may not be happy for all.
Photo by Al Jazeera licensed under Creative Commons