How Egypt carried on delivering IT services

Posted by By at 3 March, at 16 : 44 PM Print

How Egypt carried on delivering IT services

There are some US executives who consider that Brazil, and Latin America in general, is a dangerous place to do business. IT Decisions recommends an evening stroll east of the Capitol in Washington DC to recalibrate what these executives might consider dangerous.

But when considering danger in IT outsourcing, what could go really wrong when you are working with an offshore IT partner? The government collapses and the military takes over? The Internet is cut to the entire nation for several days? Mobile telecommunications down or severely disrupted?

How about all of those, plus civil disruption added to the mix.

Amgad Kaldas is an Egyptian CEO who not only coped with the recent crisis in his country, but his company carried on delivering code to clients by using a dial-up connection to an ISP outside the country.

Amgad’s company, Arkdev, has been inundated with praise from customers who had feared the worst, yet found that when the crisis struck Cairo, the Arkdev team continued to deliver using any possible method. Amgad explained to IT Decisions that he believes the experience has brought his firm much closer to all his existing clients.

It looks like a great outcome for Arkdev. Existing clients are closer and new clients will be impressed by the way Arkdev handled the crisis – surely nothing as serious as that could ever come their way again?

Amgad’s experience does emphasise some of the issues raised by IT Decisions recently in our Nasscom special focus on political risk. A happy ending for some, may not be happy for all.

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Photo by Al Jazeera licensed under Creative Commons

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15 Comments

  1. IT Decisions, 3 years ago Reply

    @vodafoneegypt You may be interested in this IT firm from Egypt that never stopped working http://bit.ly/eXt8Hk #itdecs

  2. IT Decisions, 3 years ago Reply

    @almasryalyoum_e You may be interested in this IT firm from Egypt that never stopped working http://bit.ly/eXt8Hk #itdecs

  3. IT Decisions, 3 years ago Reply

    @zeinobia You may be interested in this IT firm from Egypt that never stopped working http://bit.ly/eXt8Hk #itdecs

  4. IT Decisions, 3 years ago Reply

    @doniasamirghanm You may be interested in this IT firm from Egypt that never stopped working http://bit.ly/eXt8Hk #itdecs

  5. Dara Mouracade, 3 years ago Reply

    V. interesting indeed! RT @itdecs: @arabnetme IT firm from Egypt that never stopped working http://bit.ly/eXt8Hk #itdecs

  6. IT Decisions, 3 years ago Reply

    @FionaGraham business of tech, Egypt style http://bit.ly/eXt8Hk

  7. Mark Hillary, 3 years ago Reply

    @HuffPostTech thought this egypyt tech story might interest you http://bit.ly/eXt8Hk from @itdecs

  8. Mark Hillary, 3 years ago Reply

    @mashable u might interested in what these guys in egypt did with fb after crisis – here http://bit.ly/h1a4cD and here http://bit.ly/eXt8Hk

  9. Managed Hosting, 3 years ago Reply

    When the internet goes out it people need to get creative on providing services.

    • Mark Hillary, 3 years ago Reply

      Certainly that’s true and I think the team Amgad leads showed they could certainly be creative about finding a way to carry on!

  10. IT Decisions, 3 years ago Reply

    @SammyHamouda this hi-tech egypt story might interest you http://bit.ly/eXt8Hk

  11. IT Decisions, 3 years ago Reply

    @BBC_Outriders an interesting egypt story for you here http://bit.ly/eXt8Hk

  12. Occupy Wall Street… then Brazil | IT Decisions, 2 years ago Reply

    [...] (typeof(addthis_share) == "undefined"){ addthis_share = [];}The Arab spring may have been helped by social media, but the Occupy Wall Street movement has been entirely fuelled [...]


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