Browsing Month March, 2012
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23 March 2012 at 05 : 06 AM
How customer service is changing with IT
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Juan Hurtada, the Teleperformance CEO for Colombia, and Gabriel Toscana, the Nearshore Division COO, give their views on a number of ...
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22 March 2012 at 17 : 51 PM
Feedback: Brazil and CeBIT 2012
Roberto C Mayer is the CEO of research firm MBI and president of the Brazilian chapter of Latin American federal IT association ALETI. IT Decisions spoke to him in São Paulo and asked for his feedback on the CeBIT conference in Germany earlier this month. In this video Roberto talks about: How Brazil IT is opening itself to the world far more than ...
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22 March 2012 at 17 : 26 PM
Analyst impressions of Brazil and Colombia
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Daniel Hong, the lead analyst focused on customer interaction for Ovum gives his views on the hi-tech service centers he viewed in both Brazil ...
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21 March 2012 at 18 : 05 PM
Team retention – culture eats strategy for lunch
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Gabriel Toscana, the Nearshore Division COO for Teleperformance, gives his views on retaining and motivating staff in South America and how ...
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19 March 2012 at 16 : 01 PM
Interacting with consumers via social media
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Peter Ryan, the practice lead for services outsourcing at Ovum, gives his feedback on what he saw in Brazil, including comments on: The ...
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14 March 2012 at 15 : 55 PM
ITD Research: Brazilian CIOs and the cloud
In 2003, Nicholas Carr published his famous "IT doesn't matter" article in the Harvard Business Review, predicting that technology would become as ubiquitous as electricity. With cloud computing making many of Carr's predictions a reality, IT Decisions sought to investigate how close Brazilian organisations are to accessing "technology on tap". ...
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7 March 2012 at 18 : 29 PM
ITD Research: Managing IT talent in Brazil
In this exclusive report, technology decision-makers in Brazil share their views around managing talent in the IT department. ...
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6 March 2012 at 20 : 08 PM
President Dilma inaugurates CeBIT 2012
President Dilma Rousseff inaugurated CeBIT, the largest IT fair in the world, alongside German Chancellor, Angela Merkel today in Hannover, Germany. The two leaders took a tour of Brazil's main pavilion at the event and also took time to visit the exhibition stands of some major German companies. ...
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