Team retention – culture eats strategy for lunch
Posted by By Mark Hillary at 21 March, at 18 : 05 PM Print
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Gabriel Toscana, the Nearshore Division COO for Teleperformance, gives his views on retaining and motivating staff in South America and how customer expectations are changing.
In the video Gabriel explains:
- The two components to a successful company.
- How culture eats strategy for lunch.
- How customers are getting more demanding.
Photo by Matt M licensed under Creative Commons
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Excellent blog you have here but I was curious about if you knew
of any user discussion forums that cover the same topics discussed in this article?
I’d really like to be a part of online community where I can get advice from other experienced people that share the same interest. If you have any recommendations, please let me know. Thanks a lot!