Team retention – culture eats strategy for lunch

Posted by By at 21 March, at 18 : 05 PM Print

Team retention – culture eats strategy for lunch

Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Gabriel Toscana, the Nearshore Division COO for Teleperformance, gives his views on retaining and motivating staff in South America and how customer expectations are changing.

In the video Gabriel explains:

  • The two components to a successful company.
  • How culture eats strategy for lunch.
  •  How customers are getting more demanding.

Photo by Matt M licensed under Creative Commons

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2 Comments

  1. CSR is not just an acronym | Teleperformance, 2 years ago Reply

    [...] Getting LEED-certified in Colombia makes sense for a number of reasons beyond just being environmentally friendly. Our costs are dramatically reduced even by small initiatives such as increasing the size of the windows – so lights are not required in daylight. And the ultimate test is when new employees say that they love working in the office because it is a… [...]

  2. led light bulbs for cars, 1 year ago Reply

    Excellent blog you have here but I was curious about if you knew
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