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22 March 2012 at 17 : 26 PM
Analyst impressions of Brazil and Colombia
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Daniel Hong, the lead analyst focused on customer interaction for Ovum gives his views on the hi-tech service centers he viewed in both Brazil ...
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21 March 2012 at 18 : 05 PM
Team retention – culture eats strategy for lunch
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Gabriel Toscana, the Nearshore Division COO for Teleperformance, gives his views on retaining and motivating staff in South America and how ...
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14 March 2012 at 15 : 55 PM
ITD Research: Brazilian CIOs and the cloud
In 2003, Nicholas Carr published his famous "IT doesn't matter" article in the Harvard Business Review, predicting that technology would become as ubiquitous as electricity. With cloud computing making many of Carr's predictions a reality, IT Decisions sought to investigate how close Brazilian organisations are to accessing "technology on tap". ...
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7 March 2012 at 18 : 29 PM
ITD Research: Managing IT talent in Brazil
In this exclusive report, technology decision-makers in Brazil share their views around managing talent in the IT department. ...
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24 February 2012 at 06 : 16 AM
Paid overtime will have no effect on outsourcing
They say that the main challenge for working people today is trying to achieve a work/life balance. It can be hard when the boss expects you to work superhuman hours in the office and then still answer emails or calls on the phone once you escape to the sanctuary of home - or a local bar. This is becoming normal the world over, but in Brazil the ...
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23 February 2012 at 17 : 01 PM
Latest LatAm research from Tholons
The research and advisory firm Tholons has just released their latest paper focused on the hi-tech service sector in Latin America, specifically IT and Business Process Outsourcing. Naturally Brazil takes centre stage in the Tholons findings. You can read the entire Tholons Latin America report here, but our quick summary of the main comments focused on ...
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23 February 2012 at 15 : 34 PM
ITD Research: The Consumerization of IT
In this exclusive report, Brazilian IT executives share their views on the ever-present theme of IT consumerization in Brazil. ...
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20 February 2012 at 16 : 40 PM
Brazil still operates during Carnival – just!
This is Carnival week in Brazil. Traditionally it is a time where the entire country takes almost a week off to celebrate at parties that are so elaborate they have often taken a year to plan. If you use Google to find a list of all the national holidays in Brazil then it is almost certain that Carnival will be included. Here is an example for 2012 that ...
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14 February 2012 at 11 : 57 AM
Brazil will lead in service and marketing innovation
Recent research from social media research firm Semiocast shows that Brazilians are now second only to the USA in their use of the micro-blogging service Twitter. The U.S. still top at the 1st place on Twitter in terms of accounts with 107.7 million accounts. Brazil is now the second country with 33.3 million accounts, surpassing Japan now third at 29.9 ...
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10 February 2012 at 08 : 03 AM
Brazil government takes on Twitter over roadblocks
This week, the Brazilian government filed a lawsuit against Twitter, claiming that the micro-blogging site has been helping motorists in Brazil to avoid police speed-traps and roadblocks aimed at tackling drinking and driving. It's a strange story. ...
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