Culture
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8 May 2012 at 15 : 44 PM
We Are Chained to Work 24/7 by Social Media
Last week I was presenting some social media disaster stories at a conference hosted by the customer care people Teleperformance. You can guess at some of the brands I talked about - when I asked the audience to suggest a few ideas of online disasters they called out about half the companies I planned to focus on. I was paired with two partners from law ...
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7 May 2012 at 15 : 28 PM
Do Twitter users ever meet in 3D?
For as long as I can remember some people have suggested that the use of computers to communicate with others is anti-social and leads to the decline of in-person socialisation, like having a pint in the pub with friends. But I can recall using CompuServe 20 years ago and participating regularly in the rock music forum, which led to pub meetings and gigs ...
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4 May 2012 at 15 : 23 PM
São Paulo pub quiz hosted by ITD @ Queens Head on June 1
***VEJA ABAIXO PARA VERSAO EM PORTUGUÊS*** The "pub quiz" is a tradition of British pubs. Over 22,000 different pub quiz events take place every week in the UK making it a common way to enjoy a pint - and possibly win a prize. http://j.mp/pub-quiz... Mark and Tim are both British, both are married to Brazilian girls (the best, right?) and both live in ...
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18 April 2012 at 14 : 52 PM
London 2012: One Hundred Days To Go
It is exactly one hundred days until the opening ceremony of the London Olympic games when, under Danny Boyle's direction, thousands of British volunteers will show the world that the UK can match anything China did four years ago. Well maybe the budget for fireworks will be less than China managed, but at least we won't stoop to lip-syncing children ...
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9 April 2012 at 15 : 45 PM
Are women equal to men in all tech companies?
Let's build a smarter planet is IBM's mission statement, but does that include a planet where women are considered equal to men? It may seem that IBM do believe in promoting women to senior positions - earlier this year Ginni Rometty rose up to become the President and CEO of the company, but events at this years Masters golf tournament at the Augusta ...
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23 March 2012 at 05 : 06 AM
How customer service is changing with IT
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Juan Hurtada, the Teleperformance CEO for Colombia, and Gabriel Toscana, the Nearshore Division COO, give their views on a number of ...
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22 March 2012 at 17 : 26 PM
Analyst impressions of Brazil and Colombia
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Daniel Hong, the lead analyst focused on customer interaction for Ovum gives his views on the hi-tech service centers he viewed in both Brazil ...
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24 February 2012 at 06 : 16 AM
Paid overtime will have no effect on outsourcing
They say that the main challenge for working people today is trying to achieve a work/life balance. It can be hard when the boss expects you to work superhuman hours in the office and then still answer emails or calls on the phone once you escape to the sanctuary of home - or a local bar. This is becoming normal the world over, but in Brazil the ...
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20 February 2012 at 16 : 40 PM
Brazil still operates during Carnival – just!
This is Carnival week in Brazil. Traditionally it is a time where the entire country takes almost a week off to celebrate at parties that are so elaborate they have often taken a year to plan. If you use Google to find a list of all the national holidays in Brazil then it is almost certain that Carnival will be included. Here is an example for 2012 that ...
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14 February 2012 at 11 : 57 AM
Brazil will lead in service and marketing innovation
Recent research from social media research firm Semiocast shows that Brazilians are now second only to the USA in their use of the micro-blogging service Twitter. The U.S. still top at the 1st place on Twitter in terms of accounts with 107.7 million accounts. Brazil is now the second country with 33.3 million accounts, surpassing Japan now third at 29.9 ...
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