Interviews
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20 February 2013 at 17 : 21 PM
Raspberry Pi comes to Brazil
Earlier this month Pete Lomas, the man who designed the Raspberry Pi computer, was in São Paulo giving a keynote lecture at Campus Party about the story behind the creation of the Raspberry Pi. Pete was speaking at Campus Party in Brazil as part of the UK Brasil Season, a series of events following on from the London 2012 Olympic Games. While Pete ...
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23 March 2012 at 05 : 06 AM
How customer service is changing with IT
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Juan Hurtada, the Teleperformance CEO for Colombia, and Gabriel Toscana, the Nearshore Division COO, give their views on a number of ...
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22 March 2012 at 17 : 26 PM
Analyst impressions of Brazil and Colombia
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Daniel Hong, the lead analyst focused on customer interaction for Ovum gives his views on the hi-tech service centers he viewed in both Brazil ...
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21 March 2012 at 18 : 05 PM
Team retention – culture eats strategy for lunch
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Gabriel Toscana, the Nearshore Division COO for Teleperformance, gives his views on retaining and motivating staff in South America and how ...
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19 March 2012 at 16 : 01 PM
Interacting with consumers via social media
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Peter Ryan, the practice lead for services outsourcing at Ovum, gives his feedback on what he saw in Brazil, including comments on: The ...
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7 February 2012 at 16 : 27 PM
Clickpic: image & sound search made in Brazil
Marco Vanossi is the founder of Clickpic, currently an iOS mobile application underpinned by image and sound recognition technology. A serial entrepreneur, he is now taking his latest venture to the next step of development. To get an idea of what Clickpic’s technology can enable, imagine you are reading the sports pages and see a photo of your ...
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21 December 2011 at 16 : 13 PM
An insider view of Avon’s ERP troubles in Brazil
As the chief executive of cosmetics giant Avon steps down amid slowing sales and profit growth, IT Decisions looks at one of the key factors linked to the company's poor performance in Brazil - a marred implementation of an enterprise resource planning (ERP) platform. ...
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29 November 2011 at 20 : 22 PM
Proposals for a better Brazil in 2022
Claudio Porto is the founder and president of management and strategy consultancy Macroplan. Earlier this year, he launched a book, "2022 - Propostas para um Brasil melhor no ano do do bicentenário," which presents a reflection about the opportunities that can be seized by the country by the time of the 200th anniversary of its independence. ...
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23 November 2011 at 05 : 46 AM
Rhodia IT chief on issues facing Brazil IT
IT Decisions recently ran an interview with Rhodia’s infrastructure and strategy director Fernando Birman about the plans his company has for their merger with fellow chemicals firm Solvay. We also asked Birman about the IT industry in Brazil in general and captured his thoughts on this video. In this video, the Rhodia IT executive describes: The ...
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22 November 2011 at 10 : 59 AM
Don Tapscott on education in Brazil
Canadian author, speaker and all-round expert on innovation, Don Tapscott, was in Brazil at the weekend to speak at the TEDx USP Leste event at the University of São Paulo. He was delivering a keynote speech on how education in Brazil has to change for it to meet the needs of a modern society. ...
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