Browsing Tag agent
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23 March 2012 at 05 : 06 AM
How customer service is changing with IT
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Juan Hurtada, the Teleperformance CEO for Colombia, and Gabriel Toscana, the Nearshore Division COO, give their views on a number of ...
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11 August 2011 at 19 : 24 PM
It’s time to reconsider Brazil for contact centers
The contact center industry in Brazil has become increasingly introspective over the past few years. The Brazilian economy continues to grow, unlike the malaise of the EU and US, and that means customer service centers are in demand. Global players like Teleperformance and Accenture are all here in Brazil, but only serving local customers and their end ...
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9 March 2011 at 19 : 52 PM
Ovum: Brazil’s contact centers must diversify
Consulting firm Frost & Sullivan (F&S) recently predicted strong growth in the Brazilian contact center market over the next few years. IT Decisions comments on the findings. ...
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