Browsing Tag nearshoring
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23 March 2012 at 05 : 06 AM
How customer service is changing with IT
Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Juan Hurtada, the Teleperformance CEO for Colombia, and Gabriel Toscana, the Nearshore Division COO, give their views on a number of ...
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23 February 2012 at 17 : 01 PM
Latest LatAm research from Tholons
The research and advisory firm Tholons has just released their latest paper focused on the hi-tech service sector in Latin America, specifically IT and Business Process Outsourcing. Naturally Brazil takes centre stage in the Tholons findings. You can read the entire Tholons Latin America report here, but our quick summary of the main comments focused on ...
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15 November 2011 at 10 : 33 AM
Nearshore Americas: How do you define Brazil IT?
Kirk Laughlin is the founder and editorial director of Nearshore Americas, a web site that has now spun off a new title called Sourcing Brazil. IT Decisions caught up with Laughlin at the recent Brasscom Global IT Forum in São Paulo and asked him for his view on what is happening in the Brazil sourcing marketplace. ...
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31 October 2011 at 12 : 34 PM
State of Brazil IT: Outsourcing & contracting
With The Economist in Brazil this week focused on where Brazil is heading in the next decade, IT Decisions is commenting on a series of points raised during discussions in our LinkedIn forum. This chapter of our report State of Brazil IT examines the perceptions of outsourcing within the Brazilian IT community and comments on the issues that are ...
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28 September 2011 at 15 : 05 PM
Education in Brazil – it no longer works
The popular Brazilian news magazine Veja has a striking front cover this week featuring a business executive with steam bursting from his ears above the headline 'Não dá mais' - it no longer works. ...
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21 September 2011 at 11 : 05 AM
Brazil tells Europe ‘sort out your economy’
For the past few years, the IT Decisions team has been telling everyone who would listen that the technology industry in Brazil is an exciting place to be - we moved from Europe to be a part of this industry. ...
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7 September 2011 at 10 : 12 AM
Interview: Fabio Kruse, CIO, JCB Brasil
JCB is an iconic British brand. Ask any British child to draw a picture of a 'digger' and they will conjure up a sketch of a bright yellow piece of JCB earthmoving kit. But this distinctly British family company is global and is expanding fast in Brazil. IT Decisions caught up with their Brazil technology head, Fabio Kruse, to ask about his plans and ...
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1 September 2011 at 18 : 13 PM
What do industry analysts want from Brazil?
Dominic Pannell is the founder and managing director of Buzz Method, specialists in industry influencer engagement. He is an expert advisor on working with industry analysts and sourcing advisors so IT Decisions asked him for his views on what analysts are really looking for from Brazil. An obvious example being the Brasil Maior program - is it being ...
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30 August 2011 at 18 : 18 PM
Outsourcing Institute views on ‘Brasil Maior’
Frank Casale is the founder and CEO of the Outsourcing Institute, based in New York. When news of the Brasil Maior program broke, IT Decisions called Frank to ask for his views on what this government package - including potential payroll tax cuts - could mean for the international IT industry in Brazil. Here is a selection of quotes from Frank, based on ...
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29 August 2011 at 18 : 49 PM
Ovum view on making Brazil work for nearshoring
Peter Ryan is the lead analyst for contact center and business process outsourcing at industry analyst firm Ovum. IT Decisions got in touch with Peter to ask for his views on the Brasil Maior program and how payroll tax cuts in particular might make Brazil a more attractive place to do business. In this audio interview with Peter Ryan, you can hear him ...
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