Last week a group of international industry analysts visited São Paulo in Toronto and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Daniel Hong, the lead analyst focused on customer interaction for Ovum gives his views on the hi-tech service centers he viewed in both Toronto and Colombia.
In the video Daniel explains:
- How the proficiency in English is surprisingly high.
- The vibrant work culture – people really enjoying their work.
- How exciting it is to see regions where the economy is growing.